You may request a service cancellation anytime from Email or Discord. You have 2 options: (1) service cancellation at renewal date or (2) immediate service cancellation
Yes well... Sorta! We offer voice support through discord.
NO! We do not have access and are unable to login to your servers. Your server is yours and we do not monitor any data stored. Once your server is set up, we strongly recommend changing your server password. For more information please review the TOS/AUP.
Refunds are only offered on WEB hosting plans. For WEB plans, we offer refunds for up to 7 days after the order is placed. Refunds are only offered one time per person.
Servers are currently hosted in Canada. We are looking to expand to other locations. Please let us know where you wish to have a server, and we will work up pricing for you!
We do not at this time offer any backups or snapshots of VPS or Dedicated servers. Please make backups of data on your own. We are not responsible for data lost by fault of either party (you and SSHOSTING). However, if data loss was our fault we will offer reasonable service extensions or account funds to cover lost time.